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Who also hates the new issue create experience?

David Brenner_ul515p

The new issue create experience is simply terrible. Jira constantly ruins their product by forcing users onto new versions of components that are not user friendly and discard previous functionality.

The new issues view has 2 MAJOR issues

1- On the legacy view, after creating a new issue when you have create another checked, you get the last created issue showing nicely on the top of the modal window. This is an essential feature and it's gone, unreal
1a- this feature allows you to know exactly what you created especially if you take a break and come back
1b- this feature allows you to easily copy the link and share it

It's a catastrophic loss, and the new toasts are terrible- they are confusing, they stack up on each other, and they require you right click and hunt for tickets. Just awful

2- The new one after some time won't let you paste images in the ticket- you get an error that it failed, you have to cancel, discard, and open again. In legacy you can leave it up and add new issues all day w/o a problem.

PLEASE ALLOW US TO US LEGACY AND STOP RAMMING BUGGY UPGRADES DOWN OUR THROATS
We pay good money for Jira. This is not the first time you've pulled this stuff on us.

Officially looking to migrate off of Jira in July 2022 unless this is fixed - and I've been on Jira for 15+ years- this is the final straw.

Please vote by liking this post and maybe Jira will fix this travesty.

Comments

Mirek

Hi @David Brenner

Thank you for sharing you feedback.

As a pretty experienced user I guess you should know that over all those years Atlassian products evolved? UI changed many times.. Sometimes it was better, sometimes not.. Many times things were bugs that might happen if you do software development. Do you agree?

As you remember when using server (on-prem) you had a choice when you upgrade. Be prepared for change, maybe modify something, customize.. Cloud products cannot be individual for every customer since it would be hard to maintain it. Those instances need to evolve and changes would happen automatically for everyone. That is how it works.

Of course everything is not always perfect once it is release and that is why Atlassian need experienced users like you to share your feedback so that product can continue to evolve. But would not be easier to just simply share it without all those emotions? I understand that as a customer you are feeling bad and frustrated but I think that there is a reason why you use Atlassian products for 15+ years and I do not think that those 2 major issues would be the reason to say that you would suddenly stop using Jira. This is really good software overall.

I am pretty sure that there is always a reason that things change and of course if this is end up to be a bug we can together find a solution or a workaround that could help you.

Could you share more details about the error that you are receiving when you are pasting the image or show some screenshot what you would like to have back when using Create Another. It would be easier to get on the same page, so that we can all verify on our ends.

Thank you!

David Brenner_ul515p

@Mirek

these are items on the CURRENT version that are CRITICAL to my workflow and are missing in the new version. Other feedback already on this thread backs me on this

1- When on create issue, the TITLE of the issue in the browser says "CREATE" which is uber-helpful when trying to locate the tab of create issue

2- After creating an issue when the Create another box is checked, we get a nice link on top with the issue that was created. This is CRITICAL functionality - if you remove this I'll need to find another system to use- this is completely lost in the new version

3- in the current version i can leave the create issue window open with the create another checkbox checked for days at a time. In the new version, after creating even 1 or 2 issues, i start getting errors and am forced to close and re-open the window. it's buggy. i am unable to add attachments etc it just crumbles

that's for starters really we would simply like to KEEP our current add issue as it is perfect and does not need any upgrades

but short of that you've got to fix the awful bug (#3) and keep #1 and #2 functionality

there may be some other stuff but i'm afraid to switch back to the new view and honestly i don't even remember how to do it. I am just relieved that i figured out how to switch back to the 'legacy' mode.

When is this going to be pulled from us?

Can I ask if you actually have real users testing this stuff? Please get back to me as I really need to know if I need to migrate away from Jira sooner rather than later as this is seriously an impending disaster for me. I've been on Jira for nearly 20 years, and this is a really freaking me out.

David Brenner_ul515p

@Arjoon Som please see here

Adithya Ramesh

Hello @David Brenner

Thank you for your candid feedback.

I would like to take this opportunity to answer your queries about the missing features and bugs.

1. Thank you for bringing this issue to our notice. We understand that this change is causing an inconvenience that is affecting how you find the right tab and we would definitely want to resolve this for you. We are exploring the best approach to solve this issue and are currently discussing this matter internally. We will share an update with you as soon as possible.

2. The link for the most recently created issue that was previously available at the top of the modal has now been moved to the bottom of the modal (as highlighted in the screenshot attached). The feature has been upgraded such that we can retrieve not only the link of the last created issue but also of all those issues that were created after the “create another issue“ was checked.

If only one issue is created after “create another issue“ was checked, clicking the highlighted link would directly open that issue in a new tab. If multiple issues are created, clicking on it would open a new page and display the links of all issues created after checking the checkbox.

We would like to understand how this change impedes how you work with Jira and the use cases where the previous experience was better suited to fulfil your needs. This will help us improve your experience with Jira.

Screenshot 2022-05-24 at 10.10.25 AM.png

3. We apologise for the inconvenience caused by this issue. We have taken cognisance of this bug and our team is actively working towards resolving it. We are confident that this bug will be resolved in the coming weeks. You can track the status of the bug here. Will we also intimate you on this thread once the fix is rolled out.

Please let me know if there is anything else I can help you with. I would be glad to answer any other queries you might have on the new Issue Create experience.

Thank you,

Issue Create Team

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