Is there a Service Management-like interface for Software project?

Question

Our team is using a software project to organize our work, which is generally Epic-based.  However, the users of the software (which are all internal to our company) regularly have bug-fix and feature requests.

What we'd really like is a Service Management-like front end for our software project where users could add these requests.  The front end would then add a new issue to the software project.  This would be easier for our users (who aren't familiar with Jira) and hopefully for our team because all the issues are in one project.

Is there a way to add a simple front end to a software project?

Thanks!

Nic Brough -Adaptavist- · Answer

If you have Jira Service Management installed, then it is actually intended for presenting a simple front-end to customers, and has some functions to get stuff into development as part of it!

It is not uncommon for a JSM project to be run to gather requests and calls from customers, and the Agent thinks "oh, hang on, I need a developer to help out", or even "hey, this is a development thing".  JSM projects work very differently to Development projects so the answer is not to have the developers work with the request, it is to duplicate it over into their working area, with links that enable automatic updates and leaves the agent in charge of communicating with the customer, while the developer can work on the issue in their development-centric processes.

TLDR:  There's a button on JSM issues for "create development issues"

Todd Chisholm · Answer

Hi Trudy,

Thanks for the ideas, they look promising - I'll dig into them now.

Todd

Trudy P Claspill · Answer

Hello @Todd Chisholm

Welcome to the community.

Jira does not provide that natively. You might find a third party app that would provide something like that or you could look at these options:

- If you already are licensing Jira Service Management, then set up a Service Management project and use automation to synchronize between that and your software project.

- See if Issue Collectors might work for you: https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

- If you are also using Confluence, consider having the users create Jira issues from Confluence: https://support.atlassian.com/confluence-cloud/docs/use-jira-and-confluence-together/

This is not an exhaustive list of options. I'm sure other community members have more ideas.