I'm trying to update incident status via REST API call but not successful yet facing error using basic authentication
Hello @Sanika Haval ! Welcome to the Atlassian Community!
So the account you're using for the REST API calls have to have the required permissions to perform the action. in this case, you need to check that the account is enabled for the following project-based permissions:
Browse Projects
Transition Issues
Resolve Issues (if resolving/reopening an issue)
Close Issues (If closing an issue)
Access is granted still facing the issue
I just want to be clear: by "access" do you mean that the user has all the permissions I described? Can that user perform the transition on the Jira GUI?
yes user has all permissions .Yes user can perform transition on JSM GUI
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