Email Request import failed

Question

Hi all,

I'm running the Helpdesk project via Jira

I setup the Email Request integrated via techsupport@domain.com

Whenever an email was sent to that email, we will received the Jira tickets

But sometimes, I got the error logs: Current user is not active

How can I solve this issue and import that request?

Thanks

Jack Brickey · Answer

You specify the Default user in the Mail handler. Please go to settings (cog) > System > Incoming Mail and find your mail handler and edit it. Click Next and check the Default Reporter field.

AnhTT · Answer

How can I setup a default user?

Jack Brickey · Answer

When you use the Jira incoming mail handler you need to specify a default user. This is so that if an email comes in from a non-user then the reporter is set to the default user. Do you have a default user assigned? If so when a non-licensed individual sends in an email does the default user get set as the reporter?