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How to automate changing linked issue status

Nan Da

I have 2 different boards:

- Feature Request Board (FRB) - it has status like Todo, Ready, Staging, Production

- Sprint Board (SB) - it has status like Todo, In Progress, Done

Let's say i have one issue called FRB-1 that is linked to SB-4. When I move SB-4 to Done column in SB, I wanna change linked issue FRB-1 to Ready. How do i achieve this in Jira automation? Because I can't find Ready status when I try to create automation in SB, may be because SB doesn't have Ready status.

Should I create this automation in FRB or SB?

Accepted answers

Darryl Lee

Hi, you've correctly guessed at the problem, which is that SB doesn't have a Ready status (actually a Ready transition step).

You need expand the Scope of your automation to include both the SB and FRB projects. This can only be done in the Global automation configuration, so you will need to be full Jira administrator (not just project administrator).

You would edit the Scope under Rule details:

Screen Shot 2022-04-10 at 10.49.57 PM.png

One thing to keep in mind is that different Pricing Plans give you access to different number of executions of Global or Multi-Project Rules:

Customers on Free and Standard plans have access to a limited monthly trial allotment of global and multi project rule executions (100 and 500 per month, respectively).

Premium users have 1000 global and multi-project rule executions per paid user per month. Ex: 200 users in Jira Cloud Premium will have 200,000 monthly global/multi-project rule executions per month. This is pooled across all Jira tools and all users. Enterprise users have access to unlimited automation executions.

Source: https://www.atlassian.com/software/jira/pricing

All comments

Darryl Lee

Hi, you've correctly guessed at the problem, which is that SB doesn't have a Ready status (actually a Ready transition step).

You would edit the Scope under Rule details:

Screen Shot 2022-04-10 at 10.49.57 PM.png

One thing to keep in mind is that different Pricing Plans give you access to different number of executions of Global or Multi-Project Rules:

Customers on Free and Standard plans have access to a limited monthly trial allotment of global and multi project rule executions (100 and 500 per month, respectively).

Premium users have 1000 global and multi-project rule executions per paid user per month. Ex: 200 users in Jira Cloud Premium will have 200,000 monthly global/multi-project rule executions per month. This is pooled across all Jira tools and all users. Enterprise users have access to unlimited automation executions.

Source: https://www.atlassian.com/software/jira/pricing

Nan Da

Thanks. I could create the Global automation like you mentioned. But when I'm creating rules, I can't find a way to find out if linked issue is from specific board, because what I wanna achieve is as below:

If the issue in SB has a linked issue in FRB, change FRB issue to Ready when SB issue is done.
If the issue in SB doesn't have a linked issue in FRB, clone the SB issue and move it to FRB.

Darryl Lee

Sure. You can add an If / Else block and in the If condition, check for if the project of the issue that transitioned is SB, and if any linked issues are in FRB, and if so, transition any linked FRB issues to the Ready step.

ELSE (again checking to make sure issue that transitioned is in the SB project), you clone the issue from SB to FRB.

It'll look something like this:

Screen Shot 2022-04-12 at 6.51.16 PM.png

Nan Da

Thanks @Darryl Lee . Your replies are really helpful.

If it's not too troublesome for you, can you help to look at the question i have raised in this post? 😁
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