Migration error help

Erik McLaren_owm495

I am getting the following error during migration of one of my projects. I've verified that the screen exists in the Cloud instance and all fields are present. 

 

2022-04-07 12:53:10.509 ERROR EA project-import We couldn't import Workflow 'JIRA Service Desk IT Support Workflow generated for Project EA' because of
1 missing dependencies: Screen 10002.
This caused 19260 other items to fail.

I've looked at the screenscheme table (query below) and don't see one with this ID. 

 

/****** Script for SelectTopNRows command from SSMS ******/
SELECT TOP (1000) [ID]
,[NAME]
,[DESCRIPTION]
FROM [jira-db].[dbo].[fieldscreenscheme]

 

Can anyone help point me in the right direction for resolving this issue? 

Jorden Van Bogaert

Hi @Erik McLaren 

I'm not sure if it'll help, but generally what I do in this case is check the workflow on server and check each transition for transition screens.

In case I see one, I simply remove and re-add the screen so that Jira is certainly using the correct screen ID in the backend. However, since it is a screen that no longer exists, you might also want to make sure that the selected value is actually "none" if no screen is needed on that transition.

After doing that, I'd hop back into the Migration assistant and re-create a migration plan for the projects that failed (will likely be all the projects linked to that workflow).

Hope this helps
Kind regards
Jorden