I am using a multi-select listing to limit the options a user has when creating a Service Manager ticket for the products they want added.
There are several such lists used within this SM form.
For ease of reporting purposes, I want the user's selections in a single multi-select listing and so need to transfer the selected options (as values) to the target reporting list. This is being attempted using an automation rule that runs when the ticket is approved.
An example custom field id is customfield_10203 as the list selected from and so a smart value for and Edit issue action on the target field is {{issue.customfield_10203.value}}.
This method is not successful and only results in clearing the field. Since this type of action is a Set operation, all values need to be set at once.
Using advanced json does not work either as the update clause, while it works partially, never consistently sets all values from the original listing if more than one was selected in the source listing.
So how to transfer selected values from one multi select list and set them on another that does contain those values?
