Is it possible to have drop-down field value be different per customer

Question

Hi Experts,

Is it possible to have the drop-down value be different per customer in jira service desk projects?

Thanks,

Fabio Racobaldo _Catworkx_ · Answer

Do you have one portal for each customer or one portal for all customers?

ravikiran nagasetti · Answer

Hi Fabio,

Thanks for your response, Actually my query is When X customer trying to raise a ticket in the service desk portal, If X customer raises the ticket it needs to populate differently values Only for that X customer.

Thanks,

Fabio Racobaldo _Catworkx_ · Answer

Hi @ravikiran nagasetti ,

if your customers are managed in different projects, you can create different custom field contexts per project basis https://support.atlassian.com/jira-cloud-administration/docs/add-a-context-to-a-custom-field/

If your customers are in the same project, natively you can't do that using builtin features.

Hope this helps,

Fabio