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Custom Reports

Anyone have one that reports on volume by category

Accepted answers

Brant Schroeder

@Ken Fioretti Welcome to the Atlassian community

We apply components to our request types when they are submitted. This categorizes them and then we just created a custom report in the service desk that shows the volume by category. You have to add each category as its own series.

All comments

Brant Schroeder

@Ken Fioretti Welcome to the Atlassian community

We apply components to our request types when they are submitted. This categorizes them and then we just created a custom report in the service desk that shows the volume by category. You have to add each category as its own series.

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