Zendesk/ Jira integration

Question

HelloWe want to integrate zendesk tickets to flow on jira as tickets (avoiding spam queries). I have the zendesk support app installed, however the connection between the 2 systems is still a little blurry. Can someone advise how zendesk can be integrated / configured efficiently on jira? And is zendesk support the right app?ThanksAliyah

Diana_Architect_ZigiWave · Answer

@Aliyah Ashraf can you specify the problem you have connecting the two? Do you use any tools to integrate Zendesk and Jira?  Maybe a tool like ZigiOps will be of great help here. It's a no-code integration platform that can connect Zendesk and Jira in no time, bi-directionally. You can customize it to fit your use cases. It reads schema dynamically and can transfer any field you want. Feel free to take a look at it and if you want to see it in action, you can always book a demo.

Diana, ZigiWave

Syed Majid Hassan -Exalate- · Answer

Hi @Aliyah Ashraf

This is Majid @ Exalate.

It seems that you are already half-way there with the integration implemented between Zendesk and Jira using the Zendesk support app. However, I am not sure as to the exact issue you are facing with the app. Is the connection dropping, or is the app not able to do something which you would like it to do. I ask this because our integration app, Exalate, provides a fully bi-directional synchronization between Zendesk and Jira (among other ITSM systems) that is fully customizable. It is easy to set up and the entire customization can be configured using a no-code interface.

If you would like to see a customized demo of the product in action, feel free to book a slot with us.

Thanks
Majid

Brant Schroeder · Answer

@Aliyah Ashraf Welcome to the Atlassian Community

The app Zendesk Support for Jira is the proper way to connect the two products.  Have you followed the Zendesk installation guide for the App?  It has all the steps necessary to get the apps connected.