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What happens if you set a resolution to be a default one?

Magdalena Zhisheva

Hi all,

All this morning I am searching to find what happens if you set any resolution as default. I made some tests and after putting "Done" as a default resolution, nothing has been changed, i.e. if you do not have post function or resolve scree, the issue will be unresolved on any Done status.

Screenshot 2022-04-05 at 13.01.34.png Screenshot 2022-04-05 at 13.02.07.png

I can't find the logic and it's driving me crazy!

Please, help!

Thank you all in advance!

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Magdalena Zhisheva ,

Default resolution will appear as default value in the screen where Resolution field is placed.

If you workflow has not a screen with Resolution field within so default value will take no effect.

Hope this clarifies your doubt!

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @Magdalena Zhisheva ,

Default resolution will appear as default value in the screen where Resolution field is placed.

If you workflow has not a screen with Resolution field within so default value will take no effect.

Hope this clarifies your doubt!

Fabio

Magdalena Zhisheva

Hi @Fabio Racobaldo _Catworkx_ ,

So, that's all?! It takes the first place in the list and ignores the ordering?

Cheers,

Magdalena

Fabio Racobaldo _Catworkx_

Yes , it does! @Magdalena Zhisheva

Magdalena Zhisheva

Thanks in a million, @Fabio Racobaldo _Catworkx_

I can now live my life in peace It will be a very good option if you can use the default ones for those workflows who doesn't have configured post function or resolution screen.

In our case, that means that we have to manually check all WF's in our instance....

Anyway, thanks again!

Cheers,

Magdalena

Magdalena Zhisheva

Feature request was submitted. If anyone needs the same, please vote: https://jira.atlassian.com/browse/JSWCLOUD-22933

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