nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA Cloud - production data transfer to sandbox stuck at 99%

Evan Brandt_nhxjgd

Hey all!

Looking to see if anyone has experienced a prod data transfer to sandbox becoming stuck at 99%. This has been running for a few hours when the UI indicated it should only take 45 minutes. I am using the option to include media files. Refreshing the page view just shows the same state.

If it doesn't resolve, how can I kill the transfer?

Thanks for any advice!

Accepted answers

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Benjamin_tmh9yg

Hi Evan,

I haven't come across issue with sandbox not being able to create. However, if you need to get a sandbox clean up or looked int, I usually raise an Atlassian Support ticket to have it investigated. Especially, since only Atlassian will have the controls to kill transfers or process.