How to change a field from required to not required

Marcela Rojas

There is a field that is marked as required and I can't seem to make it not required. 

I followed the instruction on the documentation but the field still appears with a red asterisk, making it required.

1. Select > Issues.

2. In the Fields section, click Field configurations.

3. Click Configure next to the field configuration you wish to edit.

4. You will see “Required” next to fields that have already been marked required. Click Optional to remove this requirement. 

5. To make an optional, visible field required, simply find the field and click Required.

This is how the field is showing up in the ticket, even after I followed the instructions above and clicked on Optional

You can see in this screen-shot on the Field Configuration screen, that the word 'Required' doesn't show next to the field.

 

Heather Ronnebeck

You're right that those are the steps you would need to follow. I'm wondering, how did you find the field configuration?

Have you tried accessing it through the project settings instead of the Issues Settings?

Every project can have its own field configuration scheme and field configurations for each issue type. You'll need to look around closer to see if you're looking at the right field configuration.