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How To Make Custom Approval on email JSM ?

adithya

Hi,

i want to make custom automation that contain Approve or Decline button on JSM.

how to make these button show up to approval ? (via email) pic attached

because i need more word and ticket details to show. not only "This Request Requires your approval".

Best Regards,

Adithya Varian

Accepted answers

Brant Schroeder

@adithya Is there a reason you can not use the delivered email functionality for approving and denying and have to use an automation? https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/

The only way I know how to do it is to transition the workflow back to the status that generates the email requesting the approval so it sends again.

All comments

Brant Schroeder

The only way I know how to do it is to transition the workflow back to the status that generates the email requesting the approval so it sends again.

adithya

Hi @Brant Schroeder ,

Yes, becauae i can't find suitable value for Ticket Status and Custom Field called "site" (2).

Also, how to make Appove or Decline is below Body Text ?

Brant Schroeder

@adithya If you setup approval emails https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/ then the approval email that goes out will include the buttons. Make sure that the approval required customer notification is turned on.

adithya

@Brant Schroeder

How about the custom field ? and ticket date details ? is it possible to show ?

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