Import Jira Cloud Failing

calac

Hi, I am trying to restore an instance using the 'Import Jira Cloud' function in the Admin settings page of Jira.

The import fails with an error of "Error importing data: PrivacySafeException"

 

 

The error message does not help in debugging what is wrong. I have looked into these tickets without any help:

https://jira.atlassian.com/browse/MIG-162

https://jira.atlassian.com/browse/MIG-349

 

I have also tried splitting the upload zip into two files as recommended in this article:

https://confluence.atlassian.com/cloudkb/how-to-import-only-part-of-a-jira-export-into-jira-cloud-859461966.html

The error is still the same when I try to upload only the 'actions.xml' and 'entities.xml' in one zip.

 

Is there a detailed log I can download that tells me exactly what failed in the upload?

 

Thanks