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Importing Word Document Error on Image Size

David Reynolds_vzx8k7

I am receiving an error when attempting to import a .docx file into Confluence. I receive the error stating "...The document contains an image of size 5,182,477 x 4,163060, which exceeds the maximum size of 900 x 1200. Reduce the size of the image or contact your administrator to raise the size limit."

I am the administrator of the account but don't see where this setting can be changed in Confluence Cloud. Also, the .docx file is only 950KB.

What settings can I change to successfully import this and many future .docx files into Confluence?

Accepted answers

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Srinatha Tondihal

Hi @David Reynolds ,

Welcome to Atlassian community.

You can refer the below URL and change the attachment size.

configure-attachment-size

I hope above helps. Have a good day!

Thanks,

Srinath T

David Reynolds_vzx8k7

@Srinatha Tondihal I previously found those instructions; however the .docx file is less than 1MB. I'm struggling to correlate the error I am receiving with 100MB attachment setting and a 1MB Word document.

If it would help I can provide the document.

Srinatha Tondihal

@David Reynolds , I think there is a cap on the resolution of the image in the document. I have not seen that kind of error before. I will have to test this. Which version of confluence is this ? Can you attach the file here ?

Thanks,

Srinath T

David Reynolds_vzx8k7

It appears I am using Confluence Free. I don't see how to upload the file.

Srinatha Tondihal

@David Reynolds Thats a lot of images , I will try but i doubt i will be able to reproduce it.

Simon Tost _TNG_

This question seems to be about Confluence Cloud.

On a Jira Server, the setting for the allowed image sizes can be configured in the global Administration. (cf. KB: How to raise the image size limit ... )

For a Cloud instance, however, this option is no longer available.
This seems to have been reported before and the given workaround is to request a change via a ticket with Atlassian support.
(CONFCLOUD-67894)

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