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Error creating issue: Sub-tasks must be created in the same project as the parent.

Rose Lebel

We are suddenly getting this error for all our automations and it was working fine just yesterday, no other configuration changes were done recently. Any idea why this is happening?

Error creating issue
Sub-tasks must be created in the same project as the parent. (project)

Appreciate your help, thanks!

Accepted answers

All comments

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

My guess is that someone may have changed the project key. Your automation will have been set up to create sub-tasks in project ABC, but that's not there any more.

Rose Lebel

Hi Nic, thanks for the prompt feedback!

There were no changes on the project keys on the projects we have, and we are not using sub-tasks for any of our projects so I am confused as to why I would be getting this type of error all of a sudden.

The automations have been working fine yesterday, no major config changes done on the project settings, or automation rules except on one automation rule assigning a cloned ticket to a particular role/user but apart from that, nothing else was changed.

Still getting this error when I undid the assignee change just to make sure:

Clone issue

Error creating issue

Sub-tasks must be created in the same project as the parent. (project)

Bill Sheboy

Hi @Rose Lebel -- Welcome to the Atlassian Community!

For a question like this, please consider posting images of the automation rule and the audit log details showing the error. Those may provide more context for the community to offer suggestions. Thanks!

Kind regards,
Bill

Nic Brough -Adaptavist-

If the project hasn't changed, then I'm complete with you on the "confused", it's the only thing I can think of that might cause this situation.

Would it be possible to see the Automation that is going wrong?

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