Setting a Filter for all tickts accross all JWM projects with a component that has "social" as term

Question

Hi there,

I would love to set a filter for tickets (existing and future ones) with a component that have a special term included.

Example:

Components in JWM projects might be

- Social DOOR

- XTR social

- social Planet

This means, selecting them manually is not a solution, or I would have to adjust the filter every time a new project is created. This I am doing right now - but I would love to have a "automated" filter setting that does not have to be changed manually to guarantee that the results show all tickets that exist.

Can anyone help. I really tried most of JQL ideas I could find.

Thanks a lot!

bella

Jack Brickey · Accepted Answer

Hi @Isabelle Jakubeit , So as you probably have already observed you cannot use the approximate operator with component unfortunately. One thing you could potentially do is set up an automation rule to add a label that copies the value from component. Then you could use JQL with the approximate operator on labels - labels ~ social. Just a random idea here. You might also move away from Component altogether and create a custom text field.

Nic Brough -Adaptavist- · Accepted Answer

The search for fields that have options (like components) does not have a text search of the component names.  So, no, there's no way to do this, you're going to have to add each new component name to your filter when people create a new component.

The request makes me think that you might be using the field incorrectly though.  Maybe the project should consider changing their component list so that it reads

* Social
* DOOR
* XTR
* Planet

Then people can add a "social" component alongside the main component name.

Or ask people to label things with social (which you could even automate - when component-x added to issue, add label social automatically)