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New user does not receive invitation mails

Hi,

Hope you are all good.

Recently I have invited 2 colleague in my team. Unfortunately, one of the email addresses I invited couldn't get anything even in Junk or Spam. Then I've tried to resend invites for several times. I have read similar issues and assume there is block logic for some reason.

Please let me know how to invite newbie.

Thanks!

Accepted answers

Benjamin_tmh9yg

HI @Gangmin Lee ,

Check if you are running into this issue:

https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108

If not, might be worth contacting Atlassian Support to check the cloud mail side.

Hope this helps.

Thanks,

Ben

All comments

Benjamin_tmh9yg

HI @Gangmin Lee ,

Check if you are running into this issue:

https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108

If not, might be worth contacting Atlassian Support to check the cloud mail side.

Hope this helps.

Thanks,

Ben

Much appreciated for your help. will try to do it and leave a comment.

Unfortunately, I've tried as your advice, I could not get an invitation so far. Thanks though.

Benjamin_tmh9yg

No problem. I would recommend to raise a ticket to Atlassian Support to investigate the logs and backend to see there's some issue there.

-Ben

Barış Kemençe

Hi,

I have also same problem. I have send invitation several times to my new colleague but none of them received by him.

First delivery was send just before his email activation so he might be blocked by system.

Could you support us?

I can share email address then.

Thanks.

Benjamin_tmh9yg

HI @Barış Kemençe ,

Here's the contact:

https://support.atlassian.com/contact/#/

-Ben

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