Jira account suspended with no warning, can't reactivate on my own

Calvin_w0kgsn

Like a bunch of other people who have complained and posted over 3+ years, my Jira subscription got suspended with ZERO warning. The most frustrating part is I can't reactivate the subscription on my own (aka self-service). Instead, I have to submit a support ticket with no visibility into how long it'll take for Atlassian to respond. 

Been a user of Jira for 10+ years but this is the straw that's making we switch to a competitor (most likely Clickup). 

 

Jack Brickey

Hi @Calvin , sorry this has happened. Are you the Org admin and technical contact for this instance? The reason I ask is that if the account has billing issues then both the billing contact and the technical contact will be notified several times before the account is suspended. At least that is my understanding/experience on my personal instance. It sounds like you have opened an issue with the support under the billing context, correct? As a user I can't say when they will respond but my experience has been they always do within a couple days worse case. One question, are you able to go into the admin billing area and inspect your billing details? If you can't get to that location please seek out your Org admin as they may be able to resolve any billing issue and get you back up and running immediately.

in any event I hope that you get this resolved quickly as I know it can be frustrating.