Clone and Mirror a project between two instances

Question

We have a 3rd-party company building/maintaining our eCommerce website - they have their own Instance of Jira.

My internal IT/Finance/ERP teams have their own (internal) instance of Jira.

I need to have my Triage project (hosted in either instance) to be cloned and mirrored between the two.  So that comments/assignments/workflow updates are shared between the two Instances.

---or a better solution on how to bridge both instances with a single project.

Thanks!

Clara Belin-Brosseau_Elevatic · Answer

Hello @brandon geick,

Maybe this other question could help you:

https://community.atlassian.com/t5/Jira-questions/How-to-sync-between-two-non-connected-Jira-instances-working-on/qaq-p/1273586

Katarzyna Szumilas_Deviniti_ · Answer

Hi @brandon geick

Sure! Shortly speaking Jira Service Management is a Service Desk solution that allows teams to collect issues and requests from external customers and organizations and makes managing problems, incidents, and change requests easy.  The add-on comes with a set of dedicated features such as Service Level Agreements, queues, or knowledgebase integration.

You can read more about JSM in Atlassian documentation and check its comparison with Jira Core and Jira Software in this article by Akeles.
To see Jira Service Management in action, take a look at Deviniti Customer Portal here. We use our own app Theme Extension to customize its look, but you should get the feel of JSM anyway.

Issue Sync - Synchronization for Jira supports synchronization with Jira Service Management as well, so if you would like to check another app besides Exalate, feel free to drop us an email or request (testing our Customer Portal mentioned above ;)  ) or just book a free demo via Clanedly.

All the best,
Kasia

brandon geick · Answer

Kasia. I have a demo today for the 3rd party software "Issue Sync" by Exalate.

A team member suggested I look into "Jira Service Management" to achieve this goal. Do you know anything about that software?

-Brandon