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Automation : Help with MultiSelect field to MultiSelect field

Thiago Hartmann

Hello! I'm trying to create an automation, but I'm failing to do so. Any kind of help is appreciated :

I have a Product field with multiple values:

I also have a Components with the abbreviation of each of those Products (among other values):

What I would like to do is to automatically update the Components field based on what the user selects in the Product field.

So I managed to create an automation which updates the field and everything works. But it always replaced the value instead of "keep the existing ones and add the new one".

I found this page here : https://support.atlassian.com/cloud-automation/docs/edit-issue-fields-with-jira-automation/

As you see from the section Add values to multi-select fields, it should be fairly simple as I can just select 'Copy from Issue' and then also together, add the new value. The screenshot below shows the example for that:

However, my JIRA (cloud version) doesn't have that option to 'Copy from issue'.

Any idea how can I achieve that (or any other ideas on how to do that in an easier way is also appreciated).

Thanks,

Accepted answers

Fernando Eugênio da Silva

@Thiago Hartmann

Can you share the full details of your Cloud automation?

I did some tests here and I can confirm that Cloud has the "Copy value from issue" option, but I didn't want to give you an answer that might not be so helpful.

If you can share how your automation is formed, maybe I can help you fix it and get the expected result.

All comments

Fernando Eugênio da Silva

@Thiago Hartmann

Can you share the full details of your Cloud automation?

I did some tests here and I can confirm that Cloud has the "Copy value from issue" option, but I didn't want to give you an answer that might not be so helpful.

If you can share how your automation is formed, maybe I can help you fix it and get the expected result.

Thiago Hartmann

Hi @Fernando Eugênio da Silva , thank you for helping out on that issue.

I took a screenshot here of all the steps, here it goes:

As you see, it's a really simple rule.

What happens now is that on the 'Edit Issue' (the 3rd step), when selecting the component, I can only select the existing ones. I don't have an option to 'Copy from issues'.

If I click on the [ ... ] next to the component field, then I have those options, but in none of them I managed to add 'AV'+ 'Copy from Issue', It's either one or another.

Thiago Hartmann

Also just to add on that issue, there was a previous post and I believe the user had the same issue as me, but as you can see, his screenshots don't load and neither he answered my follow-up on how he solved :

https://community.atlassian.com/t5/Jira-Service-Management/Inability-to-add-values-to-multi-select-fields-using-automation/qaq-p/1923750?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVkX2F0IjoxNjQ4MTQ4NTYzMTU2fQ%3D%3D#U1982391

Perhaps the discussion above can bring some light in the solution of this problem?

Fernando Eugênio da Silva

@Thiago Hartmann

The "ADD existing values" feature to components is only available using "Copy from".

The only possible way for you to do this is as follows:

Add a new ACTION of yours where you select the "AV" component

In this new ACTION, select the EDIT issue for the "Component" field and this time make the formula for the "Copy from".

Keep the "ADD existing values" checked and the value will be added normally next to the "AV" component.

This is the logic you should use. First add the choice component, then add a new "copy from" selection component ACTION:

The first ACTION would be from COMPONENT "AV" and the second ACTION would be from Component "Copy from".

They need to be in this order.

I tested it here and it worked perfectly.

Test and let me know if you have any problems.

Regards,

Fernando

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