Exclude Issue types from SLA

Question

Hello,

I would like to exclude three issues type from the Time to First Response and the Time to Resolution.

However, setting a No Target in the Goals for issuetype not in ([Service] Change, Task, Sub-Task) is not removing the SLA's from the tickets.

I even tried to do a No Target line per issue type but no luck.

Would you have any advise to do so?

Thank you in advance,

Regards,

unknown · Answer

Hi Mariana,

Thanks for the suggestion, I will give it a try !

Mariana_Pryshliak_Saasjet_qysy8m · Answer

Hello @[deleted]

You can try SLA Time and Report for Jira to exclude some issues types from the Time to First Response and the Time to Resolution.

This add-on is developed by my SaaSJet team, so let me know if you have any additional questions.