Unable to reset password

Uzma Hassan

I have been recently setup on Jira. When I click on the 'Set My Password' link on the email (received from Admin) I am directed to the User Management page.

 

The page just shows the waiting icon and no fields are displayed to reset password.

Is there something that the Administrator need to do?

 

thanks

 

Geoff Wilson

For one, your user account and password may actually be controlled through an external service (e.g. MS Active Directory) and depending on the administration settings and user directories configured within your JIRA instance, the passwords may only be able to be set through external means (ours is largely this way). That is just one instance though of something that would need to be checked for your particular problem. 

Otherwise, if your Contact Administrators form is active/available (accessed generally from the login screen), you can try to send your Administrators a message regarding your password that way so that they can likely reset it for you if you are not able to.