Transition an issue from a jira automation email

Question

Hello, We created an automation using Jira Automation that has the following settings: 1. When: Issue created. 2. If Reporter = x 3. Then: Send email to: Reporter subject - a new issue was created and is awaiting your response Content: Hello, The issue: {{issue.key}} was created and it is waiting your action. Please approve or reject this request:
Approve"
Reject" This does not work and we get "Encountered a "403 - Forbidden" error while loading this page. Go to Jira home" , probably because the actual link behind the issue transition includes a token: https://jira-address/secure/WorkflowUIDispatcher.jspa?id=392251&action=731&atl_token=BHON-LVJ6-4G1F-I357_fb8cd02ac55a4a3e5ae55f224e4b7588220298b9_lin But this token changes at each log in. Is there a better solution using jira automation? Either to dinamically get the token, or some other method. Thank you!

Charlie Gavey · Answer

Hi there,

Thanks so much for your feedback!

I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket:

https://codebarrel.atlassian.net/browse/AUT-275

Cheers,

Charlie

Mihai Arama · Answer

Hello Robin,

Thank you for your reply!

This works, but only until I log out and log back in again. The token: "&atl_token=BWU5-ZFEP-ZCCQ-MQQZ_61d35342348b104b2416708039e71a51547b8d59_lin" changes at each log in, so, probably, it is per user & per log in.

I'm not sure if there are other options besides this.

Thank you.

Robin Flood · Answer

Hi Mihai!

There is a somewhat "hacky" solution to this that could work for you.

In your Send email action you just need to specify the link with a smart value fetching the correct issue ID.

Step 1

Create a test issue and make sure it is in the status where the Approve/Reject transitions are available. In my test issue it needs to be in Pending Approval. From there my options are Approve and Reject.

Step 2

Right click on the relevant transition button and choose Copy link, I'll choose Approve as an example. My link is: https://MY-JIRA-DOMAIN/secure/WorkflowUIDispatcher.jspa?id=1015540&action=31&atl_token=BWU5-ZFEP-ZCCQ-MQQZ_61d35342348b104b2416708039e71a51547b8d59_lin

Step 3

Paste this link where you want it in your email body from the Send email action and replace the first parameter (id) with a smart link for the issue ID:

https://MY-JIRA-DOMAIN/secure/WorkflowUIDispatcher.jspa?id={{issue.id}}&action=31&atl_token=BWU5-ZFEP-ZCCQ-MQQZ_61d35342348b104b2416708039e71a51547b8d59_lin

If the user clicking the link isn't logged in s/he will need to do so, and then be met with an alert saying that the XSRF security token is missing.

It's just a matter of clicking Retry Operation and it works, but it is the clunky part of this hack :)

Hope it helps!