Tickets created by automation won't follow balanced workload automation

Jon Jerman

We have an internal process where when an employee is approved to work, it auto generates a ticket for IT to complete their onboarding. Here's a run down of it. 

New Hire ticket comes into CL. They complete their side and they mark a field as "Approved". 

Change on the field to approved triggers automation to generate ticket for IT

Ticket is generated for IT, but left unassigned when balanced workload automation is also running. 

 

How do I get these tickets to follow the balanced workload automation as well?

Hana Kučerová

Hi @Jon Jerman ,

please navigate to the detail of your balanced workload automation and there should be a checkbox: Allow rule trigger - Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.

Is this checkbox checked? Thank you.