Hi - I am looking at setting up Jira service project and one question we have is how do I communicate with outside email adress in a service case?
Example of a workflow
1. Service request is mailed in with a service request for a printer
2. Communication or control of printer with the conclusion that we need to order a new ink cartridge.
3. How do I move the Communication to the ink cartridge supplier?
The ink cartridge supplier has no need to see the original communication.
The Reporter should not be involved in the communication
But I would like to keep al communication in the case
