How can I search Jira tickets using Zendesk ID?

Question

We have integrated Jira into our Zendesk through an app and would like to know how we can search jira tickets using Zendesk IDs.

Although I can see the Zendesk Ticket details when I am in an actual jira ticket, the problem starts when I don't know the Jira ticket and only have the Zendesk ID. I need to be able to do a search in Jira using the Zendesk ID to show jira tickets linked to that Zendesk ID

I know I can create a custom field and name it Zendesk ID, Im just not sure if there is a way to automatically map the Zendesk ID to that custom field based on our integration.

Hope someone can help me.

Thanks !

Diana_Architect_ZigiWave · Answer

Hi,  @Armi Trixia Vitanzos , you can automatically map the Zendesk ID in question to the custom field.

My name is Diana and I am a solutions architect at ZigiWave. Our no-code integration platform ZigOps is made to help solve problems like yours in no time.  It allows the transfer of default & custom fields between the systems and syncs them in real-time. It also connects the systems bi-directionally. Our tool reads the schema dynamically and can transfer any field. If you want to see how it works in action: book a technical demo.

Syed Majid Hassan -Exalate- · Answer

Hi @Armi Trixia Vitanzos

This is Majid, pre-sales engineer @ Exalate.

I think you are nearly there already! My approach would have been the same i.e. have a custom field in Jira issue populated with the ZD id. If you are syncing between ZD and Jira using Exalate, you can achieve this simple use case with an no-code configuration. In addition to this, you can add a lot of value to your integration by controlling the sync at a granular level to sync whatever data you want bi-directionally between the two systems.

Please feel free to book a demo with us if you are interested in seeing the product in action.

Thanks

Majid