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Priority of tickets that are opened by mail

Rzuniga

Hello team, you can assign the priority of the tickets that arrive by mail? I have configured a mailbox in which if an email arrives a ticket is opened but it opens them as MACD I would like to know if I can enter in the body of the mail some code that changes the priority to p3

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Rzuniga ,

default priority is applied for tickets created by email. Are your email for JIRA Service Management project or through an incoming mail handler?

Ciao,

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @Rzuniga ,

default priority is applied for tickets created by email. Are your email for JIRA Service Management project or through an incoming mail handler?

Ciao,

Fabio

Rzuniga

I think is JIRA Service Management Project, i have a personal mailbox and setup this email on jira project.

Fabio Racobaldo _Catworkx_

You could setup an automation like the following one :

For further information take a look here https://www.atlassian.com/software/jira/guides/expand-jira/automation

Fabio

Rzuniga

Captura de pantalla 2022-03-22 134851.png

This is how I have configured the mailbox, when an email arrives at said mailbox it opens a ticket, it is the same thing that you sent me at the top for the automation section ?

Rzuniga

@Fabio Racobaldo _Catworkx_I already solved this problem, thanks for the help.

Fabio Racobaldo _Catworkx_

You're welcome @Rzuniga

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