Message edit custom field - doesn't render properly in Jira Cloud

James Paniagua_dyn5uk

In Jira Server, when you have the Jira Toolkit installed, you can create and configure the default value of a Message Custom (for edit) field type with the following sample AUI markup:

<div class="aui-message aui-message-info">
<p>If this change is related to an existing Service Desk ticket (SD-####) or other Jira issue, please provide it below in the Linked Issues.</p>
</div>

And it displays quite nicely on the create screen when added:

In Jira Cloud, to my surprise, this Message field is also available for usage. After using the same code I have in Jira Server, and setting the default value, it displays like this instead on the create screen:

Additionally, when revisiting the default value configuration, it changes to this:

<p>&lt;div class="aui-message aui-message-info"&gt;<br/>
&lt;p&gt;If this change is related to an existing Service Desk ticket (SD-####) or other Jira issue, please provide it below in the Linked Issues.&lt;/p&gt;<br/>
&lt;/div&gt;</p>

Am I not configuring this field properly in Jira Cloud?

Mark Segall

Hi @James Paniagua 

In Jira cloud, you should be using markdown.  Your message should look something like this:

{panel:bgColor=#deebff}

If this change is related to an existing Service Desk ticket (SD-####) or other Jira issue, please provide it below in the Linked Issues.

{panel}