New tickets have security level automatically set to "Customer" so we can't access

David Overoye

Something seems to have happened today/recently.  We create a ticket, the ticket is created, but clicking on the ticket, it says "

You don't have access to this issue"

After further analysis it seems the security level is set to "Customer".  This is a setting we've never used and don't take advantage of - but somehow it is now being set and preventing us from accessing tickets.

Any idea why this is happening and how to remove this automatically applied security level?

David Overoye

well - resolved it - somehow under project settings -> issues -> security a handful of projects were changed to "Customer" security schema. Don't know how - but removed it from the default setting and all is working now..