How do you add Due dates and Actual end dates for ticket requests?

Question

I have a problem where Due dates and Actual end dates don't appear in tickets created in Jira Service Management. It looks like this:

Does anyone know how to resolve this?

Kajahnan Sivakumar · Answer

The due date is supposed to be created where it's 4 days after the ticket was created. Though not sure if it's not in there due to not having an automation rule.

Ravi Sagar _Sparxsys_ · Answer

Hi @Kajahnan Sivakumar

What is that actual end date? Due date is a system field which needs to be updated or filled in.

Ravi