1 Notification per assignee via Automation on Jira

Nicolas Zuderell

If I make a JQL query "Sprint in openSprints() and statusCategory != Done" and there are for example 10 Issues found. -> Now I split the query again so that I only have the tickets with the assignee XYZ, let's say 5 of 10 issues are assigned to XYZ. -> Assignee XYZ should now be notified that these 5 tickets are still open via MS Teams or mail.

Now my problem:
{{#lookupIssues}}
* {{url}}
{{/}}
With this smartvalue I get a list of all issues in the above query, BUT assignee XYZ now gets 5 messages with the same content.

Can this be reduced so that he is notified only once?

Bill Sheboy

Hi @Nicolas Zuderell -- Welcome to the Atlassian Community!

For a question like this, please post images of your complete automation rule and of the audit log details showing the run of the rule which does not work as expected.  That will provide context for the community to offer suggestions.  Thanks!

Until we see that information, I suspect your rule has a scheduled trigger on JQL, leading it to run for each issue in the trigger set.  The solution may be to remove the JQL from the trigger and just run on a scheduled...using the JQL exclusively for your lookup issues action.  Then only one email will be sent.

Kind regards,
Bill