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What happens if you have to update issue assignment from automated Round-robin assignment?

Jasmin Rizko

Follow up question on Round-robin issue assignment for Jira issues.

Let's say we have Users 1, 2, and 3 in the list.

Ticket 1234 is filed and auto-assigned to User 1. However, User 1 is on PTO therefore the ticket must be manually reassigned to either User 2 or User 3.

If ticket 1235 is filed subsequently, will it be auto-assigned to User 2 because initially ticket 1234 was assigned to User 1? Or will Jira refer to ticket 1234, get the assigned user, and then increment?

Accepted answers

Bill Sheboy

Hi @Jasmin Rizko

Are you performing the assignment with an automation rule's Assign action? If so, it appears round-robin uses the sequence of users in the list/group and thus would select User 2 in your example.

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Assign-issue

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Jasmin Rizko

Are you performing the assignment with an automation rule's Assign action? If so, it appears round-robin uses the sequence of users in the list/group and thus would select User 2 in your example.

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Assign-issue

Kind regards,
Bill

Jasmin Rizko

Hi Bill, yes automation rule's Assign action based on Issue Creation trigger. Thanks for the speedy reply, this is very helpful!!

Bill Sheboy

Pondering this a bit more, it would be possible to make this adjustment to assignment auto-magic by either:

Create a separate group which you update, and it only includes the people currently available for assignment. Then update the rule to use that group.
Create a separate group for people who are out-of-office/cannot be assigned. Then modify the rule to be a bit more sophisticated. Note this could take several seconds for this rule to run.
- Call the REST API with a web request to gather the "all possible assignees" group
- Call the REST API with another web request to gather the "out-of-office" group
- Remove the second values from the first list
- Perform round-robin assignment based on the result...if there is anyone available to assign

Arianne

How do we do a round-robin assignment via rest api?

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