Hello, We have several projects. Group members of each project have can only access their own project (using a newly created "browse" project role). @mentions of a member of the same project are possible. However, sometimes it is necessary to @mention people from another project which is not possible in comments and description fields unless the user to be mentioned is in the group "administrators". However, I can assign those people a task. In Browse users and groups of global permission, I have the following groups: * jira-software-users-companyname * site-admins * confluence-users-companyname * jira-admins-companyname * atlassian-addons-admin Although all users are part of the "jira-software-users-companyname" group, I cannot @mention them. In Gear Icon >> Issues >> Field Configurations, I only have "Default Field Configuration". For the comment field "[Wiki Style Renderer]" is selected. In Gear Icon >> System >> General Configuration, 'User email visibility' is set to 'Show to logged in users only' I am not sure what else I can try. I want to be able to @mention anyone in our Jira system. Can anyone help? Thank you very much!

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How to @mention users from other projects?

Markus Braun_tw9o9o

Hello,

We have several projects. Group members of each project have can only access their own project (using a newly created "browse" project role).

@mentions of a member of the same project are possible. However, sometimes it is necessary to @mention people from another project which is not possible in comments and description fields unless the user to be mentioned is in the group "administrators". However, I can assign those people a task.

In Browse users and groups of global permission, I have the following groups:

jira-software-users-companyname
site-admins
confluence-users-companyname
jira-admins-companyname
atlassian-addons-admin

Although all users are part of the "jira-software-users-companyname" group, I cannot @mention them.

In Gear Icon >> Issues >> Field Configurations, I only have "Default Field Configuration". For the comment field "[Wiki Style Renderer]" is selected.

In Gear Icon >> System >> General Configuration, 'User email visibility' is set to 'Show to logged in users only'

I am not sure what else I can try. I want to be able to @mention anyone in our Jira system.

Can anyone help?

Thank you very much!

Accepted answers

Max Foerster - K15t

Hi @Markus Braun

the issue here is not being a member of the group or not. That is just an outcome of your configuration. To be able to @-mention users in your project, they require access to the project. So they need at least the Browse Projects permission.

Best, Max

All comments

Max Foerster - K15t

Hi @Markus Braun

Best, Max

Markus Braun_tw9o9o

Hi Max,

thanks. For the fast reply.

I want to be able to mention any user from any project but a user must not have access (also no browse access) to projects where he's not a member.

Isn't that possible?

Max Foerster - K15t

Hey Markus, not that I'm aware of. This would also speak against the original purpose of this feature. @-mentions were and still are meant to draw the person's attention to where there are mentioned. You simply want to take advantage of the autocomplete, that's what it feels like to me. 😁

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