hi,
i want to add custom field called "Site" on automation email for customer.
is it possible to add it to automation email ?
i try {{issue.[CustomField].Site}} but it doesn't work, Site : .. still empty on email.
Best,
Adithya Varian
Hi @adithya - You should be able to present it like this:
{{issue.customfield_xxxxx}}
where xxxxx is the custom field ID.
Hi @Mark Segall ,
it's not working. here i attach some pic of my automation and Site name.
Ahh it's a select field. Try this:
{{issue.Site.value}}
If that doesn't work, try it with the custom field ID (customfield_100xx)... If you need to find it, It'll show at the end of the URL when you go into the config screen for the Site field
@Mark Segall ,
it work Mark, Thank You..
so, for a select field i need to use this smart value. well noted.
I have created a custom field - number field, what is the smart value for this, please?
Hi @zacharoula_brinia - It would be this:
{{issue.Worked Today}}
Note - Numeric fields can sometimes come across with a decimal (e.g. 123.0). If you don't want this, you may want to do something like this:
{{issue.Worked Today.round}}
@Mark Segall Thank you so much for your reply. Unfortunately, this does not work.
Can you please create a new question (@mention me) and include a screenshot of your rule config - specifically the action you're trying to configure?
It looks like you're new here. Sign in or register to get started.
