can't find query for custom notification

adithya

Hi,

i want to make a automation sent email.

Dear [requester],

The ticket you have been submitted has been resolved

Dear ${issue.reporter.name},
The ticket you have been submitted has been resolved :
Request ID : ${issue.key}
Title : (Request Type) - ${issue.summary}
Notes/Description : ${issue.description}
Request Status : ${issue.resolution}
Requested for : ${issue.reporter.name}
Company : (Custom Field)
Submit Date : (Submit Date)
Completion Date : (Ticket Complete)

You can check your request from ${request.url}

i can't show the Custom field, Submit Date, Request Type and Completion Date(When the ticket closed).

all i know this isn't smart value, found some source but can't found what i want
https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/

Best Regards,

Adithya Varian

Joseph Chung Yin

@adithya -

Are you using Automation for Jira, if so please take a look at the following reference link - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

There is a whole section on how to reference custom fields - Even though that you stated "this is not smart value".  I would like to know how you came to this conclusion.

Lastly, if you are not using Automation for Jira, then what tool are you using to create automation to sent email?  Please advise.

Need more information, so I can assist further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.