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Data validation issues in the newly created Request Form

Banajyotsna palbabu

Hi All,

We recently created a new Request form for the customer portal and realized the data validation for the form fields are not working as expected. For example for a numeric field (like Batch ID) we want to limit that to min- 5 and max - 9 digits. But it is not working as expected. Can you please advise? TIA.

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Ste Wright

Hi @Banajyotsna palbabu

Can you clarify what is not working? It's be great if you could provide:

How you built and tested the validation
What you expected it to do
What it actually does

This will help us investigate and help further!

Ste

Banajyotsna palbabu

Hi Stephen,

We created a custom Request form from scratch and attached it to a request type in the portal. Also added fields like user ID as Number and in the "Validation" field (right side panel) Minimum we entered 5 and Maximum 10. We thought it will enforce the users to enter numbers which is minimum 5 digits. for example when a user enters a number like 1234 it would not take it but if he enters 12345 or 123456 , it would accept it. That is not working.

Our goal here to create a numeric field which will enforce the users to enter a value which is between 5-10 digits. Please advise.

Thanks

Ste Wright

Hi @Banajyotsna palbabu

It's sort of possible with a number field.

It's not possible to set a min/max character limit, which is what you need - but you could set...

Minimum: 10000 - i.e first number with 5 digits
Maximum: 9999999999 - i.e last number in a 10 digit series

Alternatively, you can set character limits using a text field type, such as Short text - you could then...

Set Minimum/Maximum characters
Set the Validator Must match regex pattern
Use regex to ensure it's numbers only...
- Pattern - ^[0-9]*$
- Message - Please enter numbers only

The only limitation with the alternative is that if you're mapping to a Jira field, it has to be a text field. There is a workaround though...

Create a custom short text field
Link this field to the form
Use Automation to copy the data in the text field, to your number field, during Issue creation

Let us know which of these options works best for you!

Ste

Banajyotsna palbabu

Thank you, Will try and let you know.

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