Transition screen for request type

Question

Hi Dear community!

Always run into limits)

How do you think, is it possible without ScriptRunner or anything else (only Automation or built-in Jira functionality) create required fields in the transition screen (screen before done).

The main idea is to count issues by categories. And some request types have this categories and some do not. And it would be good to validate required fields for necessary request types.

Workflow? Automation? Thanks a lot!

Trudy P Claspill · Answer

Hi @Petr AST

In Service Desk, Request Types map to Issue Types. Workflows map to Issue Types.

From Jira Administrator Settings > Issues > Screens, create the screen with the fields you want.

Find the workflow for the Issue Type that maps to the Request Type you want to affect.

Set the screen in the appropriate transition.

If your Issue Type is mapped to multiple Request Types and you don't want to impact all of them, then you'll need to create a new Issue Type and split the request types between the Issue Type you want to change and the one you want unchanged.

Petr AST · Answer

Hi @Trudy P Claspill

Thanks for your answer.

Yes, it is, but we can create a screen for issue type, not for request type (Jira SD).

That's the problem..

Trudy P Claspill · Answer

Are you working with a Company Managed project or a Team Managed project.

For a Company Managed project you can do this by customizing the workflow.

Create a screen that has the fields you want to required.

Create a workflow (or copy an existing workflow) that will be associated to just the issue types where you want to require the fields.

Associated that new workflow to the specified issue type in the Workflow Scheme

Add the screen to the transitions to Done in that new workflow.
Click on the Transition arrow.
Click the Edit button.

Select the screen you created and save.

In those same transitions to Done add Validators to ensure the fields have been filled in.