Have a automation to say if the ticket is linked and duplicated by is select to resolved the duplicated by a ticket with same fields as the duplicate ticket.
Having issues with the additional fields, does this look ok?
Hi @Danielle David
Can I confirm the logic for your rule...
Can I clarify why you might copy the data across? What benefit does this offer?
Could you also provide...
That will help us visualise the need a little better . It might be possible to do without complicating things with scripting.
Ste
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