Using Elements Copy and Sync to move new Forms over to Jira Software from JSM

Question

Hello,

We are starting to use the new forms in Jira due to the fact that we don't like creating a lot of custom fields.

I have a lot of users to like to use Jira Software to track their tickets, but want customers to be able to put in requests. So I have created both a service Project and Software Project for those users. I then can use Elements copy and sync to connect the projects. When a customer puts a ticket into the Service Project, it copy's the issue to the Software project and sync's comments, specified fields, statuses, etc.

I was wondering if there is a way that I could copy the form from the JSM and put it into the software project. This would help us in keeping Jira custom fields to a minimum.

Thank you,

-Nate Jenks

Julie d_Antin _Elements__bsgnak · Answer

Hi @Nate Jenks

We've just released the compatibility with Forms, and you can easily add it to the field mapping of your recipe.

Here is what it looks like:

Julien Peyrade _ Elements · Answer

Hello @Nate Jenks

I'm Julien Peyrade, the Product Manager for Elements Copy & Sync.

I'm glad you reached us through our Support Portal as well, and I hope you found the answer satisfactory. If you need anything else, we can continue the discussion on your ticket there.

Kind regards,

Julien