field loss with Insight Cloud

Question

Good afternoon colleagues, consultation, with the migration from Insight Cloud to Insight in JSM, ¿will the data in custom fields that are extracted from Insight Cloud be lost? ¿The old tickets that appear data extracted from Insight Cloud how will they be?

Mikael Sandberg · Answer

I would recommend that you take a look at the documentation that you can find here. There is also an automation library/playground that you can checkout.

Josreny Botardo · Answer

thank you very much for your answer, although I have some problems to create the automation rules, I have little time using the Jira SM tool

Mikael Sandberg · Answer

You will loose the reference to issues, since the new Insight for JSM is using a new field type. You can fix that by creating an automation that runs through your issues and sets the new field to the same value as the old one. Something like this:

I ran it using a query in order to limit the number of issues for each run to less than 1000 issues. The web request is used to get the serial number from the old Insight.