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File "issuewatch" downloads automatically after opening an issue in Safari

merdin

When I click on an issue in jira, it automatically downloads a file called "issuewatch". The file is empty when I open it.

I'm having this issue only in an environment from a client and not in our internal environment.

I tried to:
- Clear my browser cache

This only occurs on the Safari browser.

Accepted answers

All comments

Fabio Racobaldo _Catworkx_

Hi @merdin ,

it a very strange behaviour. Please could you try if this bug is caused by a third part app.

I know that Exalate Jira Issue Sync caused that bug for some our customers in the past. Are u using that plugin?

Hope this helps,

Fabio

merdin

No I don't use any plugins. Also this problem occurred like 2 weeks ago, and I'm using the environment since February.

Fabio Racobaldo _Catworkx_

Please, raise a support request here https://support.atlassian.com/contact/

merdin

I'm not allowed to request a ticket:

"If you need technical support, ask your site admin to file a request on your behalf. Only Jira Software admins, billing contacts, and technical contacts can create support requests for Jira Software."

Which is a little bit weird, because now I have to ask the client to request a support ticket for me.

Thomas Stein

I can confirm that as well. It appeared suddenly, but for me only in Safari.

merdin

I tested Chrome again today (I use Safari 99% of the time) and it doesn't happen anymore there. Now I only need a Safari fix

Sebastian Werner_b38ag3

Reply have the same issues as well in safari. Chrome or Edges are fine

Froilan Irizarry Rivera

Hey folks 👋

Just found this thread and wanted to mention that I just had this issue appear on Safari Version 15.4 (16613.1.17.1.11, 16613) for Mac.

I haven't seen this behavior on Firefox 98.0.2 (64-bit) and I have not tested Chrome.

alex simon_x9hkni

I'm also dealing with this issue on my board in Safari on my mac but not in the other browsers.

vk118

Still occurring as of Dec 4, 2022 using Safari Version 16.1 (17614.2.9.1.13, 17614)

vk118

I just checked the Jira software cloud project for this bug and it doesn't seemed like it is logged? If you have the correct license, you can create a ticket as a bug,

https://jira.atlassian.com/browse/JSWCLOUD-23774?jql=project%3DJSWCLOUD%20AND%20type%3DBug%20AND%20statusCategory!%3DDone%20ORDER%20BY%20updated

Peter Anderson_apei3f

you can block the issuewatch download in your safari settings

Jonathan Buys

Just wanted to chime in and say I see this issue as well. Brand new macOS install on MBP.

- macOS 13.3 (22E252)

- Safari 16.4 (18615.1.26.11.22)

- Ka-Block extension enabled, no other extensions

We shouldn't have to block downloads when browsing the site. The site should not try to give us a download. This is an issue with Jira. Blocking downloads is a workaround.

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