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Can't log in to my bitbucket account

Thundr

Hi,

I have problems with log in to my bitbucket account, i have seen the normal resolution for the problem with this message:

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We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

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This is not a problem related with my browser (i delete cache and cookies, and i am able to login to atlassian my account), it is related with my old bitbucket account. I think it is more similar to this case: https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/1660635

Can you help me with this case?

Thanks and Greetings,

Carlos

Accepted answers

Caroline R

Hi, Carlos! Welcome to the community!

I confirmed that your Bitbucket account was indeed set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you.

Kind regards,
Caroline

All comments

Caroline R

Hi, Carlos! Welcome to the community!

I confirmed that your Bitbucket account was indeed set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you.

Kind regards,
Caroline

Thundr

Hi Caroline,

I can access now, thank you!

Best regards,

Carlos

Caroline R

Hi, Carlos!

Thanks for your confirmation, I'm glad to know you can access your account now.

Kind regards,
Caroline

Jered Floyd

Hi Caroline,

I have the same problem! Could you help me too? What's super-weird is, in addition to the above, if I go directly to bitbucket.org I first get HTTP Basic Auth popups that I can't resolve:

Screen Shot 2022-05-22 at 5.27.03 PM.png

Thanks,

--Jered

Peter Klijn

Same problem for me; Tried several browsers but cant login to Bitbucket. Assuming mine is set to inactive, too. Could I get some help with it?

Cheers, Peter

Theodora Boudale

Hi Peter,

Of course, your Bitbucket Cloud account was set to inactive as well.

I went ahead and reactivated it, could you please try to log in now and let me know if it works?

Kind regards,
Theodora

Guna_y720su

Hi. I think I also got the same issue.

Would be way helpful if this is handled soon.

Guna_y720su

Made a new post as per recommendation of Atlassian Team

Nikolai Rønningen

Hi, this seems to have happened to me too, can you reactivate my account please? thanks

Theodora Boudale

Hi @Nikolai Rønningen,

Your Bitbucket Cloud account was inactive as well, so I went ahead and reactivated it. You should be able to log in now!

Kind regards,
Theodora

Theodora Boudale

Hi everyone,

If you came across this question because you are facing the same error, we want to ensure you get help. We ask that you please create a new question through https://community.atlassian.com/t5/forums/postpage/board-id/bitbucket-questions

Kind regards,
Theodora

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