Syncing OOO to Jira Service Board

Question

Hi team,

Looking for any advise on how to execute on this.

Currently, my team is using service desk where we handle all incoming requests/tasks. However, there will be instances where a member will be OOO and the tickets are still assigned to them, if there’s no manual checks.

I am thinking of having an automated tasks whereby if a member is OOO:

* Ticket is not automatically assigned to them (we have an automation set up that assign to members if ticket is unassigned after >2 hours of ticket creation)
* Ticket is reassigned once a member is OOO to another agent

We typically use google calendar OOO functionality so am wondering if this automation can be synced with google calendar? Alternatively, we also use workato which can help pull who is OOO for that day.

Looking forward to some advise on this and thanks in advance!

Many thanks,

Idham

Ste Wright · Answer

Let us know what solution you end up with :)

Ste

Idham Zainal · Answer

@Ste Wright thanks! Will give it a go let you know if we run into any issues.

Ste Wright · Answer

Hi @Idham Zainal

I've not seen a method to link the OOO to the automation - but I've seen Apps that can manage for OOO using delegation, like Out of Office & Absence Automation

Check out other options that might be available on the Marketplace :)

Ste