How do I import links to an external Jira issue via CSV?

Question

I am attempting to import links with the "external system importer" for issues that exist on two separate Jira systems. The two Jira systems have an application link set up and I am authenticated on both sides. Creating the links manually works however there are a lot of items that need to be linked across the two systems.

This is the sample CSV.

IssueKeyLink "relates to"SummaryJIR-101PRO-125

This results in the following error.

* Unable to link issue from autoid--8243463780417917975 to PRO-125 with link named 'relates': Cannot find imported issue key for external id 'autoid--8243463780417917975'
* Source issue not found

Is there a way to import external issues for linking via the external system importer?

I am unable to find documentation on this.

Ivan Lima · Accepted Answer

Hi @Vera. Welcome to the Atlassian Community.

You need to use APIs in this case. The CSV export/import doesn't handle remote links. I found the following feature request at the Atlassian public issue tracker:

* Remote and web links are not handled in JIM

For reference:

* respect remote issue links during CSV import
* Remote/Web Links won't copy over during project import or CSV import Jira server to Jira server