Custom field is not updating

Carlos Giovanny Quintana Corredor

Hello everyone,

I would like to know why a custom field does not update the list of users that should be displayed.

We have a group called Approvers, but when we add a new user to that group, the field doesn't update the list.

It shows all the previous users that are in the group, but it's not showing the new members.

Regards.

Ste Wright

Hi @Carlos Giovanny Quintana Corredor 

If this is Approvals in JSM - it's because the way it works is...

• Issue transitions into a Status which requires Approval
• Jira looks for Approvers in Group A, and populates them into the ticket

^ The transition is the trigger to add users to the Approval field. Adding a new user to Group A does not reactivate that trigger.

It should add all users to any new tickets though - as the trigger has not yet been activated.

Ste