Issue icons are not showing up in jira automated release notification email

Question

Hi Team,

While sending out automated release notification emails, issue icons are not showing up in the email also we are facing similar issue with general emails as well.

Please help.

Rilwan Ahmed · Answer

Hi @Bhawna Sharma ,

Welcome to the community.

I dont have the resolution, but could find a Bug ticket with similar issue. 
https://jira.atlassian.com/browse/JRACLOUD-47545

Request you to contact support for further analysis: https://support.atlassian.com/contact/

Jack Brickey · Answer

Also are the icons default or custom?

Jack Brickey · Answer

my thoughts...

* Are multiple people seeing this?
* Was it previously working and recently broken?
* What mail client?
* What about system notifications?

I have not seen this. It might require Atlassian support as something may have broken with recent update.