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Access form information in automation rules

Jonas Van Waes

Dear Community

I have set up some service requests in my project, which use a Jira ITSM form to collect some information. Some have radiobuttons to select a choice.

My problem: how can I create subtasks in automation rules depending on the value of the radio-button in the form?

I have already set the "FieldKey" in the form, but I have no clue on how to access this field in the automation rule.

Kindly thank you in advance!

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Mark Segall

Hi @Jonas Van Waes and welcome to the community!

You need to link your form fields to a corresponding Jira field. That way the selection is stored in a value that automation can pick up.

Jonas Van Waes

Hi @Mark Segall

Thank you for your welcome and your anwser!

I have tried to link the form field to a corresponding Jira field, but all the options keep updating without the possibility to change them.

My radiobutton is "wired/wireless", but if I link to a radio-button Jira-field, the options get updated.

Is there something else I must configure first?

Thanks !

Mark Segall

You should be able to leverage that Jira field in your automation. Do you have screenshots you can share for your automation rule?

Jonas Van Waes

Dear @Mark Segall

I can surely share the screenshots.

So in the first one (form), I have the options I want. If I link it to "change risk" (which I don't use in this project), it changes the options.

I just want to import the wired/wireless option into my automation. so I can create different subtasks if it is a wired or a wireless device.

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