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Invite customer without "Inviting manually"

adithya

Hi,

this might be a common question.

can we allow current user with corp mail raise a ticket through portal ?

so, i don't need to invite users (1000k users maybe).

i can't find it on "Portal-only customer access" settings.

Best Regards,

Adithya Varian

Accepted answers

All comments

Max Foerster - K15t

Hey @adithya

how have you set up the site access settings for your cloud site? Can users join your site without invitation (through approved domains)? Maybe it's easier to point them to your site and let them access the product when they need to. And then simply configure Jira Service Management and the service project accordingly that anyone can join the project (and open requests) without an invitation. You can achieve that in the project configuration: Customer permissions -> "Service project access" to "anyone on the web".

Best, Max

adithya

hey @Max Foerster - K15t

do you mean customer manually sign-up ?

how to restrict customer/user without corp mail sign-up ?

Best Regards,

Adithya Varian

Max Foerster - K15t

@adithya ,

yes, exactly. Either they will try to access the product and be able to join the site because their Atlassian account is using the approved domain or they will have to create an Atlassian account (if they have none yet) and then join the site. Simplified and briefly explained.

And for more details on how to set up the site access settings, please have a readthrough of the documentation ("Approved domains"):

Specify how users get site access

Best, Max

adithya

hi @Max Foerster - K15t

how about, integration between JSM and Azure Active Directory ?

Best,

Adithya Varian

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